We have the best return policy in the industry.
We have a 60 day return policy (Starting January 1, 2019) on espresso machines and grinders designed for home use (exceptions below). If you return within 60 days, you get a full refund minus shipping costs. Unlike our competitors – this is a 60 day trial period. Most competitors only allow 30 day returns if the product hasn’t been used. Many competitors will also charge expensive restocking fees if you read the fine print. The customer will receive a refund if the item is returned in like new condition, with all accessories that came with it, with all original, undamaged packaging, clean and packaged according to the specifications we provide. If the product is returned in this condition you will receive a full refund minus all shipping costs. We reserve the right to charge a restocking fee as outlined in our terms and conditions if the product is not returned as specified above.
Open box items or any items from the Deals page are limited to 30 day return window, unless sold in as is condition, in which cases all sales are final.
There are the following exceptions to the 60 day return period: La Cimbali Junior Casa, Vesuvius by Ambient, Quick Mill Andreja Profiles, Vibiemme Double Domobar V4, Rocket R60, Rancilio Epoca, parts, accessories and all products listed under the commercial business section, here https://www.espressooutlet.net/commercial-machines/. For these exceptions all sales are final. See our terms and conditions for additional details.
Complete this form if you would like to cancel an order or make a return. Terms and Conditions apply. Please review before purchasing and before requesting a cancellation or return. Also review our warranty page.
Products with Commercial Terms, parts, accessories, and coffee are not returnable.
Please note: Before shipment most or all espresso machines and grinders are removed from packaging and tested. This is done to ensure that they arrived without damage from overseas shipment and to add to or modify packaging for shipment. Many machines are also bench tested. Grinders may have some residue from testing upon arrival. Signs of opened packaging or grinds does not mean the product was returned or used by another customer.
IMPORTANT: ALL RETURN OR ORDER CANCELLATION REQUESTS MUST GO THROUGH THIS FORM. NO EXCEPTIONS.
If we're online, the BEST way to contact us is to CHAT US!
We do not have a public showroom at this time.
Ypsilanti, MI 48197