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November 3 & 4 - Closed for Vacation. Please email [email protected] with anything urgent as we will be monitoring. We will be open again Monday, November 7th. 

For any service related issues, please email photos and video to [email protected] with your order number. Makes things a lot easier to have videos and photos. 

Best Contact Method - When We Are Online, Live Chat With Us


Call 888-245-4669 if you are interested in purchasing equipment or if you have any questions relating to making a purchase. 

Or email [email protected] .

Service / Support / Shipping Damage


BEFORE CALLING: If you are having an issue with your equipment, we are happy to help, but please follow these guidelines before you call so that we can assist you as efficiently as possible. If you are having an issue with your machine during the warranty period or after receiving a new order, please take a photo or video of the issue and email it to [email protected]. Please briefly explain the issue while you send the photos and/or videos. Also provide the order number and approximate date of your order along with the serial number from the equipment. 

Phone Number 888-245-4669 OR Live chat with us if we are online.

Repairs in Your Area

If you are looking for a local service company in your area, please visit the repair locations page for home machines and our installation/service company page for commercial equipment. Warranty does not cover local repairs unless this is specified in a prior agreement with us. 


IMPORTANT: We do not take part related inquires over the phone of live chat due to the huge number of parts that are associated with the huge number of products and product variations there are. 

We are located in Michigan, USA, but we do not have a public showroom for espresso equipment at this time. 


Hours of Operation
Mon - Fri: 10am to 5pm EST
Closed Holidays and Weekends

NOTE: Submit a Repair Request Before Shipping or Dropping a Machine/Grinder Off for Repair.

Shipping Damage

Warranty Support

Returns / Order Cancelations 

About the Company & Owners>>