Terms and Conditions
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Terms and Conditions

Terms and Conditions

IMPORTANT: All warranty/service/shipping damage inquiries must go through here.

Review specific warranty guidelines and conditions here. 

Please note: Before shipment most or all espresso machines and grinders are removed from packaging and tested. This is done to ensure that they arrived without damage from overseas shipment and to add to or modify packaging for shipment. Many machines are also bench tested. Grinders may have some residue from testing upon arrival. Signs of opened packaging or grinds does not mean the product was returned or used by another customer. 

30 Day RETURN POLICY SUMMARY

We have a 30 day money back return policy on all espresso machines and grinders designed for home use. The customer will receive a refund if the item is returned in like new condition, with all accessories that came with it, with all original, undamaged packaging, clean and packaged according to the specifications we provide. If the product is returned in this condition you will receive a full refund minus all shipping costs. We reserve the right to charge a restocking fee as outlined below in our terms and conditions if the product is not returned as specified above. We also reserve the right to refuse a trial for any reason. One trial per customer unless otherwise specified. 

There are the following exceptions to the 30 day return period: La Cimbali Junior Casa, Vesuvius by Ambient, Vibiemme Double Domobar V4, Rocket R60, Rancilio Epoca, parts, accessories and all products listed under the commercial business section, here http://www.espressooutlet.net/commercial-machines/. For these exceptions all sales are final. See our terms and conditions for additional details.

TERMS AND CONDITIONS

Important: When making a purchase with Espresso Outlet you, the customer, or purchaser of products, are also agreeing to all terms and conditions on this page and website.

Espresso Outlet is committed to providing you excellent service and helping you find the products that best suits your needs. Included below are our complete terms and conditions of sale which govern procedures, responsibilities, shipping damage, exchanges, cancellations, returns and warranties. If you need clarification on the following terms and conditions of sale, please contact us.

General Terms

Applies to all purchases.
Please select your items carefully as we are unable to add to or modify your order. All orders are subject to a cancellation fee. All damages, defects, and missing items must be reported within five business days of delivery receipt. Sorry, shipments cannot be redirected. Signature at delivery is required for all major metro areas (including those under $100) and for all purchases over $100 everywhere. All items, including those tested by the manufacturer, are sold as-is described in the line item/order and are new, unless otherwise explicitly indicated. All limitations and procedures are outlined and explained below.

  • Minimum Purchase for all Payment Methods - We thank you for understanding that there are costs associated to processing your order. There is a $50.00 minimum purchase at Espresso Outlet which enables us to cover our cost to serve you.
  • Repair Services - Repairs performed by Espresso Outlet or an Espresso Outlet designated service facility have a 30 day parts (except electrical parts which have a 5 day warranty) and 30 days labor warranty limited specifically to parts replaced. The warranty does not cover misuse, abuse, negligence, power surges, "Acts of God", shipping damage, or other items that were not in scope of the repairs invoiced. There are no returns or refunds for repair services.
  • Customer Claims - All claims by customer for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' must be made in writing via our service/warranty ticket form within five business days of receipt of merchandise. A lack of a claim for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' will suffice as customer's approval that the merchandise is 'as described', 'is not defective', 'is fit for intended use' and is the correct merchandise received. Any aforementioned customer's claim will only be limited to
    1. ad copy only on Espresso Outlet’s internet pages and print advertisements,
    2. will not include phone/email conversations with or by sales staff, and
    3. will not include claims or advertisements made by manufacturers or competitive companies' advertisements, literature, or verbal claims.

Espresso Outlet makes every effort to provide accurate detailed information. Customer understands that detailed specifications of products are subject to change without notice and may slightly differ (cosmetic, internals) when the product delivers, but the general purpose of the product remains the same. Customer will not hold Espresso Outlet liable to changes in product features made by the manufacturer.
For all claims made for shipments that a common carrier did not require a signature, the customer is responsible for providing and filing a local police report to Espresso Outlet and the carrier prior to re-shipment of an order or refund, both of which are subject to the tariff and procedures of the carrier, which can include a wait time of up to 10 business days.

  • All Special Ordered Items - An order for special ordered item(s) (item(s) not advertised on our website at the time of sale or items noted as special order) may be charged, determined by Espresso Outlet, up to a 50% cancellation fee (if not shipped) or a 50% restocking fee (if shipped) plus all shipping and handling fees. Refusal of delivery of special ordered items will subject the order to a credit less a 50% restocking fee and then less all freight charges and fees (to and from shipping location). These fees are still imposed including situations of delivery delays out of the control of Espresso Outlet.
  • Shipping and Handling Fees - Shipping fees (including shipping costs to provide "free shipping" or "shipping included in the purchase price" of the merchandise) to and from your location are the responsibility of the customer, and handling fees are considered as non-refundable and non-reimbursable, and are deducted from the overall credit after any restocking fees and bank/credit processing fees. Handling fees are our costs to internally process an order. Refusal of a delivery or purchases returned due to a carrier unable to make a delivery will subject the customer's credit to a reduction of the restocking fees, bank/credit processing fees and shipping fees to and from customer's location. In cases where free shipping is provided for orders over a specified dollar amount (i.e. $99), and part of the order is returned that will bring the total order value under the specified dollar amount, then the credit amount will be reduce by shipping and handling fee for which shipping would have been paid on the order.
  • Shipping - Orders shipped on pallets are to a customer's curbside only, do not include delivery on personal property, and do not include inside delivery. Orders shipped via UPS and FedEx include delivery to the customer's external door. Orders shipped via USPS are to a customer's mailbox or door, depending upon package size. We make every attempt to provide accurate shipment dates, but it is important to understand that they are only estimates. 
  • Returns Without a Return Authorization Number or Product Warranty / Registration Card - All eligible returns "without a return authorization number" or "without a product warranty/registration card" may be declined any credit and/or will be subject to a non-refundable restocking fee up to 20% of the purchase price plus the deduction of the non-refundable shipping and handling fees. The issuance of a return authorization number is not a guarantee of refund. Acceptance of a return without a return authorization number is not a guarantee of a refund, and a refund can be denied.
  • Returns After 30 Days of Customer Delivery Receipt - Eligible returns and refunds will not be processed for returns that arrive at our return center after 30 days of customer delivery receipt.
  • Cancellations - Our cancellation policy applies for all orders, including those that have delivery delays. Any order that has not been processed, nor shipped, is subject to a cancellation fee of 5.5%. This charge is to cover non-refundable credit card fees we must pay and general order processing fees. A request to cancel an order that has shipped is handled as a return and is processed within 30 days of return receipt at the Espresso Outlet facility or the manufacturer or any of our supply partners. All items classified as 'Special Order' are subject up to a 50% cancellation fee. These fees are still imposed including situations of delivery delays out of the control of Espresso Outlet.
  • Discounted Package Deals, Customized Orders, Build-To-Order Packages, and Free Gift with Purchase Orders - Any eligible return item that is part of an order which included any discounts from a discounted package deal, customized order, build-to-order package, or a free gift with purchase may have those discounts reversed on the credit. For example, if a package deal includes free cleaner in a package with a $100 discounted grinder and an espresso machine, and only the espresso machine is returned, the credit will have the $100 discount and the sales price of the free cleaner deducted. In other words, the discount and sales price of the items kept will be deducted.
  • Discounts and Coupons - All discounts and coupons as applied on any order are applied to all eligible returns and refunds.
  • Sales Tax - All purchases shipped ONLY to a Michigan address are subject to Michigan Sales and Use Tax of 6%. Tax exempt organizations are required to present a completed ST-3 or ST-5 form and proceed with a phone purchase only as our online system does not recognize exempt organizations. There is no sales tax collected for shipments outside of Michigan. Customers are reminded to comply and assume responsibility to pay any sales and/or use taxes to their state of residency. All taxes and brokerage fees related to the importation of goods into a country outside the USA are the responsibility of the customer.
  • Pre-orders - Pre-order shipment dates are only estimates. There are a wide variety of factors that can effect the timing of international shipment arrival and customs clearance. We make every effort to provide accurate shipping estimates, but due to factors beyond our control we do not guarantee shipping date estimates. In most cases, US Customs clears international shipments immediately, however, there have been circumstances in which it has taken days to several weeks. 
  • Products
    • Grinders: Coffee grinders, including those built into super-automatic espresso machines, are intended to grind unflavored whole coffee beans only. The use of any grinder (unless specifically stated in our product detail pages) for flavored coffee beans, other food products, or regrinding the grinds will render the coffee grinder (if applicable, espresso machine with built in grinder) as a non-refundable, non-returnable final sale. If a grinder product is returned with evidence of flavored coffee or other food products, the customer assumes responsibility of all costs to receive back the grinder. Otherwise, in 30 days, the grinder will be considered abandoned.
    • Colors: Our Graphics Department makes every effort to portray the color of an item as accurately as possible on our site. However, the color of an item may appear differently according to the settings on your monitor. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor.
    • Images: We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
    • Quantity: Products are sold individually unless otherwise noted.
    • Dishwasher / Machine Wash: All products are NOT microwave or dishwasher safe unless otherwise noted.
    • We recommend that you carefully read the product description and other related product literature such as Specification Sheets, MSDS Sheets, etc., before placing your order. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.
    • Measurements: All measurements, including but not limited to weights, dimensions, volumes are approximate. Please note that measurements can be approximated by Espresso Outlet, provided by the manufacturer, or converted from the manufacturer. On equipment, measurements are typically made at the base of the unit, and usually does not include an extensions from groupheads, steam or hot water wands, etc. Manufacturers will make modifications without notifications. In addition, volume measurements may be in ounces or fluid ounces which are different. Although Espresso Outlet makes the best effort to provide measurements and update and modifications to measurements, Espresso Outlet will not be responsible for any errors/modifications in measurements, and customer agrees to hold Espresso Outlet harmless of all liabilities regarding same.
  • Holiday Returns - Must mention GIFT in comments section of online order. For applicable items only (ie food items not returnable). All items must be returned in LIKE NEW condition with all original packaging. All other terms and conditions of sale apply. Online orders only between November 1st - December 17th of the current year.  RMA# required and shipment must be received in our facility by January 15 of the following year.

Additional Exclusions:

  • Exclusions to limited warranty applicable to products as noted. The following exclusions, which are not limited to, include and apply to the product during the warranty period:

    1. Expendable items and items whose damage occurs as a result of failure to follow instructions that come with the product,
    2. Problems related to water damage, poor water quality, and scaling,
    3. Products for which the applicable serial number has been removed or altered,
    4. Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes,
    5. Operation of product outside the parameters stated in the user documentation that shipped with product,
    6. Usage of parts not manufactured by original manufacturer,
    7. Modification or service by anyone other than our authorized distributor or an authorized warranty provider,
    8. Any acts of God, such as, but not limited to, lightening, flood, or fire,
    9. The cost of installations or routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items,
    10. Usage of product intended for home use (all machines listed here) in a commercial environment/setting/purpose,
    11. Warranty period is not transferable,
    12. Shipping costs to ship product back to authorized warranty center provided,
    13. On-site labor, and/or expedited shipping cost of parts to customer for self-repair.
    14. Products shipped or brought outside the United States of America
    15, Cosmetic defects (added 09/15/2011)
    16. During first start up, machine reset switches sometimes reset before water is added to the machine to prevent damage to the heating element. This is not considered a defect as the reset is performing as intended – to protect the heating element. For this reason it is important to follow manual guidelines for filling or connecting the machine to water.
  • IMPORTANT: We will not accept returns, shipments relating to warranty, or exhanges that do not have original packaging. A machine or grinder that is shipped without original packaging is almost certainly going to be destroyed during transportation. It is also a good idea to keep packaging in case of warranty issues or future maintenance/repairs. The original packaging is specifically engineered to reduce the possibility of shipping damage. 

Important Note Regarding Defective Equipment Upon Receiving Delivery

The customer should report any issues directly to Espresso Outlet then we will contact the appropriate Service Department, which could be ours, a suppliers, or a manufacturer depending on the brand. A service technician will diagnose the issue and work with the customer to send out the part and offer telephone assistance to replace the part. 

If the customer is unwilling to work with the Service Department for a simple fix, they may return it for repair and will be responsible for the cost of shipping.  Should the Service Department deem the necessary repair to be unreasonable for customer to perform, it will be returned to us for repair and we will pay the shipping costs. Be sure to contact us for the correct shipping address.

 

Standard Terms

Applies to all line items or product pages that do NOT state “Special Order”, “Prosumer Terms”, "Commercial Terms" or "Parts Terms."

  • Limitations - Eligible merchandise, within the entire scope of the Standard Terms and Condition of Sale, can be returned for refund less any shipping and handling fees within 30 days of customer's receipt of delivery. If you are dissatisfied for any reason regarding your purchase, we will gladly accept "LIKE-NEW home/household classified equipment" and "unused accessory returns" within 30 calendar days of customer delivery receipt. All returns are subject to first a bank/credit processing and general processing fee of 5.5% which is to cover our credit card order processing costs, and processing costs for the return and second to the shipping and handling fees.
  • Consumables - Due to quality control, food safety issues, and MI law, we are unable to accept returns nor provide any refunds nor exchanges on any consumable items such as green or roasted coffee, pods, granita mixes, toppings, syrups and/or sauces. Even if these items are still sealed, we cannot assume they are tamper-free once they have shipped from our facility. There will be no replacements/exchanges accepted unless for an item that is damaged in transit (damage policy applies) or except for items that Espresso Outlet shipped in error. Consumables offered in starter kits or free with a purchase cannot be returned and will be charged for at the prevailing price at time of sale.
  • Other - Used accessories, all cleaning agents, water softeners, any modified or customized equipment (i.e. PID installed, pluming adaption, etc), replacement parts, coffee roasters, cups, books, Compact Discs (CD's), DVDs, instructional manuals or videos, diagnostic services, and stovetop moka pots are non-returnable and are non-refundable purchases.
  • 'LIKE NEW' Condition? - We're reasonable and understand that a machine used a few times isn't going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive to us in 'Like New' condition, which we define as the following:
    1. All Original Components Intact - You must return every original component of the equipment, such as the original packaging, original internal parts, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, CD's, scoops, etc. Loose items must be secured to avoid movement in shipping for which the movement can cause damage while in transport back to us.
    2. Serial Numbers - Serial numbers must match, and the serial number sticker can not be tampered with or removed in any way. Any evidence of tampering will automatically null and void all return and refund privileges.
    3. No Scratches, Dents or Stains - The machine and all components must be free of any surface marring.
    4. Thoroughly Cleaned - The machine, all parts and components must be absolutely clean and free of any coffee grounds, water and/or milk residues.

Equipment that is not received in this condition will be assessed for damage and may be subject to any applicable refurbishment fees credit. Any equipment returns that can not be refurbished due to significant damage assessed solely by Espresso Outlet will void all return and refund privileges.

  • Damages In Transit: Common Carrier (i.e. UPS, FedEx, USPS, DHL) - To increase customer satisfaction, we take great care in inspecting EVERY piece of equipment that is shipped from our facility, our fulfilment facilities, or our suppliers. You will notice that we do open boxes to inspect the equipment as well as add packaging material for an extra safe shipping journey to every customer. Therefore, we ask that you do not be alarmed if you see that we opened the box and re-sealed it. All non-palletized orders/shipments are properly boxed and insured for delivery by common carrier to your address. Please inspect your package when you receive it from UPS or USPS. All claims for damages and shortages must be made within 5 business days of receipt of merchandise as the first five days of reporting proves to have the highest percentage of damage claims to be paid by the carriers.
    1. Box Damage - If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging leaking peanuts, or creased corners), please alert the driver/carrier and make a damage notation with your signature.
    2. Concealed Damages (UPS, FedEx, and USPS only) - If you notice any concealed damages from shipping, please call us within 5 business days of receipt.
    3. Packaging - Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) as the respective UPS. FedEx, or USPS inspector will need to inspect the package. Failure to keep and return all packaging will null and void all applicable return, exchange, and refund privileges.

If your equipment order has arrived with visible damage, please do NOT use the merchandise. Once used, the carrier, as well as you, will deem the shipment as "accepted and acceptable" or "used", and the carrier will not issue a claim number nor pay for any damages. If there is no visible damage to an espresso machine, please check the operation of the machine with water only to inspect for internal damages which would show water leakage. If there is water leakage, please call us within 5 business days and please unplug equipment. If there is no physical damage to a coffee grinder, please turn it on without coffee to inspect for any strange noises. We can not issue a replacement, exchange or refund unless a claim number is issued. Your use of purchased item(s) damaged in transit or failure to keep all packaging for the carrier's inspection will null and void our, if applicable, return, exchange, and refund privileges.
Please use our contact page to notify that your machine, grinder, or shipment was damaged, we will gladly ship a replacement of the same item only or replacement part when a claim number is issued by UPS, FedEx, or USPS AND after the damaged unit has been returned to us in the original carton shipped. Replacements or refunds will not be issued if the damaged order is shipped back in a carton different than what we shipped to a customer as UPS, FedEx, and USPS will only investigate claims that have the original shipping carton included. In cases where damage has occurred to parts that can be replaced (including, but not limited to removable water reservoir, bean hopper, dump box), Espresso Outlet reserves the right to send only those replacement parts that were damaged in transit. If customer is not satisfied with merchandise or resolution provided by Espresso Outlet, refuses an exchange or replacement part determined by Espresso Outlet, and/or requests a refund, customer is responsible for credit/bank and order processing fees, restocking fees and shipping costs "to" and "from" customer's location (this includes deducting shipping costs from purchases that included shipping or had free shipping).
Please note that domestic claim numbers for USPS can take up to 6 months and for UPS/FedEx can take up to 15 days. Our damage policy does not apply for customers or their agents who re-ship our packages outside the United States.

  • Return and/or Exchange Process - A full refund less any credit/bank processing and order processing fees, restocking fee, refurbishment, shipping and/or handling fees will be issued upon satisfactory return as noted:
    1. Return Authorization Number Required Prior to Return - All eligible returns require a return authorization number issued by a representative of Espresso Outlet via our contact page. In the e-mail or form, please state the item(s) to be returned, the reason for your return, and your invoice/order number. Return authorization numbers will not be issued via our toll-free order line. A representative will reply via e-mail with a return authorization pdf form which will provide general return instructions. The RMA# expires at 30 calendar days after your receipt of the merchandise. Once an eligible return is received by us, it can take up to 30 days to process your credit. If making an exchange, please notify us before returning as exchanges are expedited.
    2. Return Packing - A copy of your return authorization pdf form must be enclosed with the return, and the return authorization number must be visible and a part of the outer box's shipping label ONLY. You can use the specified cutout of the return authorization pdf form as a shipping label. This label is NOT a prepaid UPS nor USPS label. Do not make any markings on the returned item's packaging. Only use clear tape to seal manufacturer's boxes. Use only white masking or blue painter's tape to secure any items that may move around to cause damage during transport. Any markings on the packaging will result in an additional fee as determined by Espresso Outlet. It is the customer's responsibility to make sure there are no loose parts as damage from those loose parts will be charged against the credit. As we are here to help, please ask for assistance, if needed.
    3. Return Date Limitation - The return must be received at Espresso Outlet within 30 calendar days of your receipt of your shipment. Please make sure your returned equipment is free of water as damaged equipment due to freezing will be assessed repair charges against, or complete denial of, your credit.
    4. Shipping Recommendations - It is recommended that your return be shipped via UPS, FedEx, USPS or other trackable carrier and fully insured for the purchase price as Espresso Outlet can not be responsible and will not accept liability for return shipments lost in transit, damages in transit, or improper packaging. Credit will not be issued for returns lost in transit and returns or part of returns, including free merchandise, damaged in transit. "Free" items returned damaged would be deducted from the credit at the current selling price of the item (even if the charge is not listed on the invoice/order). Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.
    5. Requirements - Make sure you keep all original packaging for the return. The returned item(s) and packaging must be "clean" and "free of water and coffee" before shipping. Too cover our costs for acquiring from overseas suppliers, there will be "up to" a 30% restocking charge based on our costs, at Espresso Outlet's discretion, if all packaging and parts are not returned "clean of water and coffee" and in "very good and original" condition (including, but not limited to instruction booklets, original boxing, accessories, videos, included free starter kits, and parts). Your return must also be packaged with an outer carton similar to the one we shipped to you. Lack of an outer shipping carton will automatically result in a 30% restocking fee deducted from the credit. If you need assistance packing the unit, please ask as we are here to help you! Any damages in the return that result from improper packing or not securing loose items as when shipped to you will be assessed at full retail replacement value and deducted from any available credit, up to and including the full amount.
      Your account will be credited within 30 days from the time Espresso Outlet receives your return. If there is a serial number on your sales invoice, it must match the serial number on the return. Equipment with serial numbers not matching the invoice will not be accepted as an authorized return nor will the purchase be refunded.
  • Defective Equipment and General Warranty - To increase your customer satisfaction, most household and commercial equipment is tested either in the country of manufacture, the importer's location, and/or at Espresso Outlet’s location or one of our supplier’s locations. Please use our contact page to determine if the problem is operator error or an actual problem.
    This policy only covers orders and shipments within the boundaries of the contiguous United States. This policy does not cover international orders, APO/FPO shipments, shipments made within the contiguous United States and brought/shipped outside the United States by the customer or one of his/her agents, or shipments made outside the contiguous United States. Shipments damaged in transit are not covered by this policy. This policy does not cover any labor costs assumed by the customer, unless explicitly ordered under the written direction of an Espresso Outlet Business Partner who will make a judgment of the facts on a case by case basis.
    Household or home classified equipment which arrive defective or become defective due to manufacturer's defect within 5 calendar days of the invoice date will either be replaced or a replacement part will be shipped UPS Ground or USPS by either Espresso Outlet, supply partner or the manufacturer at the sole discretion of Espresso Outlet, supply partner or the manufacturer.
    Customer is responsible for all shipping charges if the replacement remedy presented by Espresso Outlet, supply partner or the manufacturer is not desired by the customer. If an item is returned and not found to be defective, all charges and fees, subject to this agreement, will be deducted from the credit owed to the customer. The determination of the defect can only be determined by Espresso Outlet with or without support of the manufacturer or supply partner. The determination of the replacement depends upon the extent and magnitude of the defect. In some cases, we may ask you to change an internal part. All defects on household equipment occurring after 5 calendar days of the invoice date will be covered under the respective warranty of the manufacturer or representative thereof.
    This policy does not cover defects caused by user error or negligence, including, but not limited to, not reading the owner's manual or instructions included with the purchased item. Items under our commercial terms and conditions of sale are not covered by this policy and are covered by the respective manufacturer's warranty or installer. Adjustments are not considered defects. Temperature and/or adjustments (i.e. foot height, pump pressure, etc) on espresso machines are not considered defects when within the respectable range set forth by the manufacturer or Espresso Outlet. During shipment, it is common for wire connections to get disconnected from heating elements on other components. This is generally an easy solution and is not considered a defect.
    Any applicable warranty coverage is only in effect for merchandise that is utilized within the boundaries of the continguous United States. Warranty coverage does NOT include any of the following: on-site service, in home visits, or travel costs. Customers outside the contiguous United States requesting warranty coverage are responsible for all shipping costs to and from the customer's location for the entire warranty period and for shipping costs of any part(s) replacement.
  • Damages In Transit: Common Carrier (i.e. UPS, FedEx, USPS, DHL) - To increase customer satisfaction, we take great care in inspecting EVERY piece of equipment that is shipped from our facility. You will notice that we do open boxes to inspect the equipment as well as add packaging material for an extra safe shipping journey to every customer. Therefore, we ask that you do not be alarmed if you see that we opened the box and re-sealed it. All non-palletized orders/shipments are properly boxed and insured for delivery by common carrier to your address. Please inspect your package when you receive it from UPS or USPS. All claims for damages and shortages must be made within 5 business days of receipt of merchandise as the first five days of reporting proves to have the highest percentage of damage claims to be paid by the carriers.
    • Box -Damage - If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging leaking peanuts, or creased corners), please alert the driver/carrier and make a damage notation with your signature.
    • Concealed Damages (UPS, FedEx, and USPS only) - If you notice any concealed damages from shipping, please call us within 5 business days of receipt.
    • Packaging - Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) as the respective UPS. FedEx, or USPS inspector will need to inspect the package. Failure to keep and return all packaging will null and void all applicable return, exchange, and refund privileges.

If your equipment order has arrived with visible damage, please do NOT use the merchandise. Once used, the carrier, as well as you, will deem the shipment as "accepted and acceptable" or "used", and the carrier will not issue a claim number nor pay for any damages. If there is no visible damage to an espresso machine, please check the operation of the machine with water only to inspect for internal damages which would show water leakage. If there is water leakage, please call us within 5 business days and please unplug equipment. If there is no physical damage to a coffee grinder, please turn it on without coffee to inspect for any strange noises. We cannot issue a replacement, exchange or refund unless a claim number is issued. Your use of purchased item(s) damaged in transit or failure to keep all packaging for the carrier's inspection will null and void our, if applicable, return, exchange, and refund privileges.
Please use our contact page to notify that your machine, grinder, or shipment was damaged, we will gladly ship a replacement of the same item only or replacement part when a claim number is issued by UPS, FedEx, or USPS AND after the damaged unit has been returned to us in the original carton shipped. Replacements or refunds will not be issued if the damaged order is shipped back in a carton different than what we shipped to a customer as UPS, FedEx, and USPS will only investigate claims that have the original shipping carton included. In cases where damage has occurred to parts that can be replaced (including, but not limited to removable water reservoir, bean hopper, dump box), Espresso Outlet reserves the right to send only those replacement parts that were damaged in transit. If customer is not satisfied with merchandise or resolution provided by Espresso Outlet, refuses an exchange or replacement part determined by Espresso Outlet, and/or requests a refund, customer is responsible for restocking fees and shipping costs "to" and "from" customer's location (this includes deducting shipping costs from purchases that included shipping or had free shipping).
Please note that domestic claim numbers for USPS can take up to 6 months and for UPS/FedEx can take up to 15 days. Our damage policy does not apply for customers or their agents who re-ship our packages outside the United States.

 

Prosumer Terms

Applies to all line items that state “Prosumer Terms”.

  • Limitations - Eligible merchandise, within the entire scope of the Prosumer Terms and Condition of Sale, can be returned for refund less any shipping and handling fees within 30 days of customer's receipt of delivery. If you are dissatisfied for any reason regarding your purchase, we will gladly accept "LIKE-NEW home/household classified equipment" and "unused accessory returns" within 30 calendar days of customer delivery receipt. All returns are subject to first a bank/credit processing and general processing fee of 5.5% which is to cover our credit card order processing costs, and processing costs for the return and second to the shipping and handling fees. Products under “Prosumer Terms” are subject to a 13% restocking fee that will be deducted from the refund. This restocking fee will be waived if the machine or grinder is returned in like new condition, with all items that came with the machine, with all original packaging, drained of water, and packaged according to specifications we provide with no loose items that could damage the product. 
  • Consumables - Due to quality control, food safety issues, and MI law, we are unable to accept returns nor provide any refunds nor exchanges on any consumable items such as green or roasted coffee, pods, granita mixes, toppings, syrups and/or sauces. Even if these items are still sealed, we cannot assume they are tamper-free once they have shipped from our facility. There will be no replacements/exchanges accepted unless for an item that is damaged in transit (damage policy applies) or except for items that Espresso Outlet shipped in error. Consumables offered in starter kits or free with a purchase cannot be returned and will be charged for at the prevailing price at time of sale.
  • Other - Used accessories, all cleaning agents, water softeners, any modified or customized equipment (i.e. PID installed, pluming adaption, etc), replacement parts, coffee roasters, cups, books, Compact Discs (CD's), DVDs, instructional manuals or videos, diagnostic services, and stovetop moka pots are non-returnable and are non-refundable purchases.
  • 'LIKE NEW' Condition? - We're reasonable and understand that a machine used a few times isn't going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive to us in 'Like New' condition, which we define as the following:
    1. All Original Components Intact - You must return every original component of the equipment, such as the original packaging, original internal parts, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, CD's, scoops, etc. Loose items must be secured to avoid movement in shipping for which the movement can cause damage while in transport back to us.
    2. Serial Numbers - Serial numbers must match, and the serial number sticker can not be tampered with or removed in any way. Any evidence of tampering will automatically null and void all return and refund privileges.
    3. No Scratches, Dents or Stains - The machine and all components must be free of any surface marring.
    4. Thoroughly Cleaned - The machine, all parts and components must be absolutely clean and free of any coffee grounds, water and/or milk residues.

Equipment that is not received in this condition will be assessed for damage and may be subject to any applicable refurbishment fees credit. Any equipment returns that can not be refurbished due to significant damage assessed solely by Espresso Outlet will void all return and refund privileges.

  • Damages In Transit: Common Carrier (i.e. UPS, FedEx, USPS, DHL) - To increase customer satisfaction, we take great care in inspecting EVERY piece of equipment that is shipped from our facility, our fulfilment facilities, or our suppliers. You will notice that we do open boxes to inspect the equipment as well as add packaging material for an extra safe shipping journey to every customer. Therefore, we ask that you do not be alarmed if you see that we opened the box and re-sealed it. All non-palletized orders/shipments are properly boxed and insured for delivery by common carrier to your address. Please inspect your package when you receive it from UPS or USPS. All claims for damages and shortages must be made within 5 business days of receipt of merchandise as the first five days of reporting proves to have the highest percentage of damage claims to be paid by the carriers.
    1. Box Damage - If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging leaking peanuts, or creased corners), please alert the driver/carrier and make a damage notation with your signature.
    2. Concealed Damages (UPS, FedEx, and USPS only) - If you notice any concealed damages from shipping, please call us within 5 business days of receipt.
    3. Packaging - Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) as the respective UPS. FedEx, or USPS inspector will need to inspect the package. Failure to keep and return all packaging will null and void all applicable return, exchange, and refund privileges.

If your equipment order has arrived with visible damage, please do NOT use the merchandise. Once used, the carrier, as well as you, will deem the shipment as "accepted and acceptable" or "used", and the carrier will not issue a claim number nor pay for any damages. If there is no visible damage to an espresso machine, please check the operation of the machine with water only to inspect for internal damages which would show water leakage. If there is water leakage, please call us within 5 business days and please unplug equipment. If there is no physical damage to a coffee grinder, please turn it on without coffee to inspect for any strange noises. We can not issue a replacement, exchange or refund unless a claim number is issued. Your use of purchased item(s) damaged in transit or failure to keep all packaging for the carrier's inspection will null and void our, if applicable, return, exchange, and refund privileges.
Please use our contact page to notify that your machine, grinder, or shipment was damaged, we will gladly ship a replacement of the same item only or replacement part when a claim number is issued by UPS, FedEx, or USPS AND after the damaged unit has been returned to us in the original carton shipped. Replacements or refunds will not be issued if the damaged order is shipped back in a carton different than what we shipped to a customer as UPS, FedEx, and USPS will only investigate claims that have the original shipping carton included. In cases where damage has occurred to parts that can be replaced (including, but not limited to removable water reservoir, bean hopper, dump box), Espresso Outlet reserves the right to send only those replacement parts that were damaged in transit. If customer is not satisfied with merchandise or resolution provided by Espresso Outlet, refuses an exchange or replacement part determined by Espresso Outlet, and/or requests a refund, customer is responsible for credit/bank and order processing fees, restocking fees and shipping costs "to" and "from" customer's location (this includes deducting shipping costs from purchases that included shipping or had free shipping).
Please note that domestic claim numbers for USPS can take up to 6 months and for UPS/FedEx can take up to 15 days. Our damage policy does not apply for customers or their agents who re-ship our packages outside the United States.

  • Return and/or Exchange Process - A full refund less any credit/bank processing and order processing fees, restocking fee, refurbishment, shipping and/or handling fees will be issued upon satisfactory return as noted:
    1. Return Authorization Number Required Prior to Return - All eligible returns require a return authorization number issued by a representative of Espresso Outlet via our contact page. In the e-mail or form, please state the item(s) to be returned, the reason for your return, and your invoice/order number. Return authorization numbers will not be issued via our toll-free order line. A representative will reply via e-mail with a return authorization pdf form which will provide general return instructions. The RMA# expires at 30 calendar days after your receipt of the merchandise. Once an eligible return is received by us, it can take up to 30 days to process your credit. If making an exchange, please notify us before returning as exchanges are expedited.
    2. Return Packing - A copy of your return authorization pdf form must be enclosed with the return, and the return authorization number must be visible and a part of the outer box's shipping label ONLY. You can use the specified cutout of the return authorization pdf form as a shipping label. This label is NOT a prepaid UPS nor USPS label. Do not make any markings on the returned item's packaging. Only use clear tape to seal manufacturer's boxes. Use only white masking or blue painter's tape to secure any items that may move around to cause damage during transport. Any markings on the packaging will result in an additional fee as determined by Espresso Outlet. It is the customer's responsibility to make sure there are no loose parts as damage from those loose parts will be charged against the credit. As we are here to help, please ask for assistance, if needed.
    3. Return Date Limitation - The return must be received at Espresso Outlet within 30 calendar days of your receipt of your shipment. Please make sure your returned equipment is free of water as damaged equipment due to freezing will be assessed repair charges against, or complete denial of, your credit.
    4. Shipping Recommendations - It is recommended that your return be shipped via UPS, FedEx, USPS or other trackable carrier and fully insured for the purchase price as Espresso Outlet can not be responsible and will not accept liability for return shipments lost in transit, damages in transit, or improper packaging. Credit will not be issued for returns lost in transit and returns or part of returns, including free merchandise, damaged in transit. "Free" items returned damaged would be deducted from the credit at the current selling price of the item (even if the charge is not listed on the invoice/order). Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.
    5. Requirements - Make sure you keep all original packaging for the return. The returned item(s) and packaging must be "clean" and "free of water and coffee" before shipping. Too cover our costs for acquiring from overseas suppliers, there will be "up to" a 30% restocking charge based on our costs, at Espresso Outlet's discretion, if all packaging and parts are not returned "clean of water and coffee" and in "very good and original" condition (including, but not limited to instruction booklets, original boxing, accessories, videos, included free starter kits, and parts). Your return must also be packaged with an outer carton similar to the one we shipped to you. Lack of an outer shipping carton will automatically result in a 30% restocking fee deducted from the credit. If you need assistance packing the unit, please ask as we are here to help you! Any damages in the return that result from improper packing or not securing loose items as when shipped to you will be assessed at full retail replacement value and deducted from any available credit, up to and including the full amount.
      Your account will be credited within 30 days from the time Espresso Outlet receives your return. If there is a serial number on your sales invoice, it must match the serial number on the return. Equipment with serial numbers not matching the invoice will not be accepted as an authorized return nor will the purchase be refunded.
  • Defective Equipment and General Warranty - To increase your customer satisfaction, most household and commercial equipment is tested either in the country of manufacture, the importer's location, and/or at Espresso Outlet’s location or one of our supplier’s locations. Please use our contact page to determine if the problem is operator error or an actual problem.
    This policy only covers orders and shipments within the boundaries of the contiguous United States. This policy does not cover international orders, APO/FPO shipments, shipments made within the contiguous United States and brought/shipped outside the United States by the customer or one of his/her agents, or shipments made outside the contiguous United States. Shipments damaged in transit are not covered by this policy. This policy does not cover any labor costs assumed by the customer, unless explicitly ordered under the written direction of an Espresso Outlet Business Partner who will make a judgment of the facts on a case by case basis.
    Household or home classified equipment which arrive defective or become defective due to manufacturer's defect within 5 calendar days of the invoice date will either be replaced or a replacement part will be shipped UPS Ground or USPS by either Espresso Outlet, supply partner or the manufacturer at the sole discretion of Espresso Outlet, supply partner or the manufacturer.
    Customer is responsible for all shipping charges if the replacement remedy presented by Espresso Outlet, supply partner or the manufacturer is not desired by the customer. If an item is returned and not found to be defective, all charges and fees, subject to this agreement, will be deducted from the credit owed to the customer. The determination of the defect can only be determined by Espresso Outlet with or without support of the manufacturer or supply partner. The determination of the replacement depends upon the extent and magnitude of the defect. In some cases, we may ask you to change an internal part. All defects on household equipment occurring after 5 calendar days of the invoice date will be covered under the respective warranty of the manufacturer or representative thereof.
    This policy does not cover defects caused by user error or negligence, including, but not limited to, not reading the owner's manual or instructions included with the purchased item. Items under our commercial terms and conditions of sale are not covered by this policy and are covered by the respective manufacturer's warranty or installer. Adjustments are not considered defects. Temperature and/or adjustments (i.e. foot height, pump pressure, etc) on espresso machines are not considered defects when within the respectable range set forth by the manufacturer or Espresso Outlet. During shipment, it is common for wire connections to get disconnected from heating elements on other components. This is generally an easy solution and is not considered a defect.
    Any applicable warranty coverage is only in effect for merchandise that is utilized within the boundaries of the continguous United States. Warranty coverage does NOT include any of the following: on-site service, in home visits, or travel costs. Customers outside the contiguous United States requesting warranty coverage are responsible for all shipping costs to and from the customer's location for the entire warranty period and for shipping costs of any part(s) replacement.
  • Damages In Transit: Common Carrier (i.e. UPS, FedEx, USPS, DHL) - To increase customer satisfaction, we take great care in inspecting EVERY piece of equipment that is shipped from our facility. You will notice that we do open boxes to inspect the equipment as well as add packaging material for an extra safe shipping journey to every customer. Therefore, we ask that you do not be alarmed if you see that we opened the box and re-sealed it. All non-palletized orders/shipments are properly boxed and insured for delivery by common carrier to your address. Please inspect your package when you receive it from UPS or USPS. All claims for damages and shortages must be made within 5 business days of receipt of merchandise as the first five days of reporting proves to have the highest percentage of damage claims to be paid by the carriers.
    • Box -Damage - If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging leaking peanuts, or creased corners), please alert the driver/carrier and make a damage notation with your signature.
    • Concealed Damages (UPS, FedEx, and USPS only) - If you notice any concealed damages from shipping, please call us within 5 business days of receipt.
    • Packaging - Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) as the respective UPS. FedEx, or USPS inspector will need to inspect the package. Failure to keep and return all packaging will null and void all applicable return, exchange, and refund privileges.

If your equipment order has arrived with visible damage, please do NOT use the merchandise. Once used, the carrier, as well as you, will deem the shipment as "accepted and acceptable" or "used", and the carrier will not issue a claim number nor pay for any damages. If there is no visible damage to an espresso machine, please check the operation of the machine with water only to inspect for internal damages which would show water leakage. If there is water leakage, please call us within 5 business days and please unplug equipment. If there is no physical damage to a coffee grinder, please turn it on without coffee to inspect for any strange noises. We cannot issue a replacement, exchange or refund unless a claim number is issued. Your use of purchased item(s) damaged in transit or failure to keep all packaging for the carrier's inspection will null and void our, if applicable, return, exchange, and refund privileges.
Please use our contact page to notify that your machine, grinder, or shipment was damaged, we will gladly ship a replacement of the same item only or replacement part when a claim number is issued by UPS, FedEx, or USPS AND after the damaged unit has been returned to us in the original carton shipped. Replacements or refunds will not be issued if the damaged order is shipped back in a carton different than what we shipped to a customer as UPS, FedEx, and USPS will only investigate claims that have the original shipping carton included. In cases where damage has occurred to parts that can be replaced (including, but not limited to removable water reservoir, bean hopper, dump box), Espresso Outlet reserves the right to send only those replacement parts that were damaged in transit. If customer is not satisfied with merchandise or resolution provided by Espresso Outlet, refuses an exchange or replacement part determined by Espresso Outlet, and/or requests a refund, customer is responsible for restocking fees and shipping costs "to" and "from" customer's location (this includes deducting shipping costs from purchases that included shipping or had free shipping).
Please note that domestic claim numbers for USPS can take up to 6 months and for UPS/FedEx can take up to 15 days. Our damage policy does not apply for customers or their agents who re-ship our packages outside the United States.

 

Commercial Terms

Applies to all line items or product pages that state "Commercial Terms."

  • Returns: Semi-Commercial or Commercial Equipment for Household or Commercial Use - Some items in our household categories may be considered semi-commercial or commercial equipment. This semi-commercial and commercial category includes all commercial grinders, all direct water connect capable espresso machines and coffee brewers. These items are usually classified on our website with commercial terms.
    Requests for returns of commercial equipment are limited to the first three business days of delivery date. After 3 business days of delivery receipt, commercial equipment purchases are considered as-is final sale, non-returnable, and non-refundable purchases. Commercial item(s) are required to be returned in NEW, UN-used, and UN-open original packaging with all accessories as received within three calendar days of customer's receipt. Customer would be responsible for actual shipping costs both ways and via same shipping company as utilized for shipping to customer. Restocking fees from a minimum of 20% (to cover order processing and return processing costs) and up to 50% (to cover any costs associated to refurbish the return to certified resale condition) may apply at the sole discretion of Espresso Outlet. If the cost to refurbish exceeds 50% of the purchase price of the item, a refund will be denied and the customer will be responsible for return shipping costs or disposal costs. All credits will be charged any shipping and handling fees after the restocking fees have been charged.
    Sale price is for 'equipment only', unless otherwise indicated separately, on invoice, not advertisement(s). Installation (including electrical or plumbing costs), training costs, and/or onsite labor warranty is responsibility of customer or customer's installer, unless otherwise indicated separately on invoice, not advertisement(s). All manufacturer's defects are covered under applicable warranty by manufacturer or manufacturer's agent. Unless otherwise indicated, all products with commercial terms have parts only warranty limited to manufacturer’s defects.
  • Return and/or Exchange Process - A full refund less any restocking, refurbishment, shipping and/or handling fees will be issued upon satisfactory return as noted:
    1. Return Authorization Number Required Prior to Return - All eligible returns require a return authorization number issued by a representative of Espresso Outlet via our contact page. In the e-mail/contact form, please state the item(s) to be returned, the reason for your return, and your invoice/order number. Return authorization numbers will not be issued via our toll-free order line. A representative will reply via e-mail with instructions or a return authorization pdf form which will provide general return instructions. The RMA# expires at 30 calendar days after your receipt of the merchandise. Once an eligible return is received by us, it can take up to 30 days to process your credit. If making an exchange, please notify us before returning as exchanges are expedited.
    2. Return Packing - A copy of your return authorization pdf form must be enclosed with the return, and the return authorization number must be visible and a part of the outer box's shipping label ONLY. You can use the specified cutout of the return authorization pdf form as a shipping label. This label is NOT a prepaid UPS nor USPS label. Do not make any markings on the returned item's packaging. Only use clear tape to seal manufacturer's boxes. Use only white masking or blue painter's tape to secure any items that may move around to cause damage during transport. It is the customer's responsibility to make sure there are no loose parts, as damage from those loose parts will be charged against the credit. As we are here to help, please ask for assistance, if needed.
    3. Return Date Limitation - The return must be received at Espresso Outlet within 30 calendar days of your receipt of your shipment. Please make sure your returned equipment is free of water, as damaged equipment due to freezing will be assessed repair charges against, or complete denial of, your credit.
    4. Shipping Recommendations - The customer's return MUST be shipped the same exact way the customer received it.
      IF THE CUSTOMER RECEIVED IT ON A PALLET, THE CUSTOMER MUST SHIP IT BACK ON A PALLET.
      IF THE CUSTOMER RECEIVES AN ITEM ON A PALLET, THE CUSTOMER RETURNS IT WITH UPS/FEDEX/USPS PACKAGE TRUCKS, THERE IS A 100% CHANCE OF THE RETURN GETTING DAMAGED AND ANY INSURANCE CLAIM WILL BE DENIED BY THESE CARRIERS.
      Please use a trackable carrier and fully insured for the purchase price as Espresso Outlet can not be responsible and will not accept liability for return shipments lost in transit, damages in transit, or improper packaging. Credit will not be issued for returns lost in transit and returns or part of returns, including free merchandise, damaged in transit. "Free" items returned damaged would be deducted from the credit at the current selling price of the item (even if the charge is not listed or is $0 on the invoice/order). Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.
    5. Requirements - Make sure you keep all original packaging for the return. The returned item(s) and packaging must be "clean" and "free of water" before shipping. Too cover our costs for acquiring from overseas suppliers, there will be "up to" a 30% restocking charge based on our costs, at Espresso Outlet's discretion, if all packaging and parts are not returned "clean of water" and in "very good and original" condition (including, but bot limited to instruction booklets, original boxing, accessories, videos, included free starter kits, and parts). Your return must also be packaged with an outer carton exactly like the one we shipped to you. Lack of an outer shipping carton will automatically result in a 30% restocking fee deducted from the credit. If you need assistance packing the unit, please ask as we are here to help you! Any damages in the return that result from improper packing or not securing loose items as when shipped to you will be assessed at full retail replacement value and deducted from any availble credit, up to and including the full amount.

Your account will be credited within 30 days from the time Espresso Outlet receives your return. If there is a serial number on your sales invoice, it must match the serial number on the return. Equipment with serial numbers not matching the invoice will not be accepted as an authorized return nor will the purchase be refunded. The serial number sticker can not be tampered with or removed in any way. Any evidence of tampering will automatically null and void all return and refund privileges.

  • Damage In Transit (Pallet Shipments) - We take great care in inspecting EVERY piece of equipment that is shipped from our facility. You will notice that we do open boxes to inspect the equipment as well as add packaging material for an extra safe shipping journey to every customer.
    • IMPORTANT! PALLET SHIPMENTS - Concealed Damages on Deliveries Via LTL Freight Trucks (I.e. Roadway, Con-Way, Yellow, R&L, etc): Whenever a freight truck company delivers your order, please open the carton(s) and inspect your shipment PRIOR to signing the delivery receipt (Bill of Lading). The driver can not leave until you have signed the delivery receipt. Once the Bill of Lading is signed, you have indicated to the trucking company and Espresso Outlet that the merchandise was delivered in good order. There is no recourse for damage recovery once the delivery receipt (Bill of Lading) was signed for by you or one of your agents. ON PALLETIZED TRUCKLOAD SHIPMENTS, DRIVER DOCUMENTS MUST BE NOTED OF DAMAGES BEFORE SIGNING. INSPECT SHIPMENT BEFORE SIGNING! THIS IS YOUR ONLY PROOF OF DAMAGE AND FAILURE TO NOTE THE BILL OF LADING WILL FORFEIT YOUR AND OUR RIGHT FOR AN INSURANCE CLAIM AND FOR REPAIR OR REPLACEMENT OF PARTS OR EQUIPMENT. It is not good enough to tell the driver, and he/she will rush you as the driver does not care.

In addition, Espresso Outlet must be notified in writing of the damages within 5 business days of customer's receipt of order. Please also send pictures so we can determine severity of damage.

  • Damage In Transit: Common Carrier (i.e. UPS, FedEx, USPS, DHL) - To increase customer satisfaction, we take great care in inspecting EVERY piece of equipment that is shipped from our facility. You will notice that we do open boxes to inspect the equipment as well as add packaging material for an extra safe shipping journey to every customer. Therefore, we ask that you do not be alarmed if you see that we opened the box and re-sealed it. All non-palletized orders/shipments are properly boxed and insured for delivery by common carrier to your address. Please inspect your package when you receive it from UPS or USPS. All claims for damages and shortages must be made within 5 business days of receipt of merchandise as the first five days of reporting proves to have the highest percentage of damage claims to be paid by the carriers.
    1. Box Damage - If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging leaking peanuts, or creased corners), please alert the driver/carrier and make a damage notation with your signature.
    2. Concealed Damages (UPS, FedEx, and USPS only) - If you notice any concealed damages from shipping, please call us within 5 business days of receipt.
    3. Packaging - Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) as the respective UPS. FedEx, or USPS inspector will need to inspect the package. Failure to keep and return all packaging will null and void all applicable return, exchange, and refund privileges.

If your equipment order has arrived with visible damage, please do NOT use the merchandise. Once used, the carrier, as well as you, will deem the shipment as "accepted and acceptable" or "used", and the carrier will not issue a claim number nor pay for any damages. If there is no visible damage to an espresso machine, please check the operation of the machine with water only to inspect for internal damages which would show water leakage. If there is water leakage, please call us within 5 business days and please unplug equipment. If there is no physical damage to a coffee grinder, please turn it on without coffee to inspect for any strange noises. We can not issue a replacement, exchange or refund unless a claim number is issued. Your use of purchased item(s) damaged in transit or failure to keep all packaging for the carrier's inspection will null and void our, if applicable, return, exchange, and refund privileges.
Please use our contact page to notify that your machine, grinder, or shipment was damaged, we will gladly ship a replacement of the same item only or replacement part when a claim number is issued by UPS, FedEx, or USPS AND after the damaged unit has been returned to us in the original carton shipped. Replacements or refunds will not be issued if the damaged order is shipped back in a carton different than what we shipped to a customer as UPS, FedEx, and USPS will only investigate claims that have the original shipping carton included. In cases where damage has occurred to parts that can be replaced (including, but not limited to removable water reservoir, bean hopper, dump box), Espresso Outlet reserves the right to send only those replacement parts that were damaged in transit. If customer is not satisfied with merchandise or resolution provided by Espresso Outlet, refuses an exchange or replacement part determined by Espresso Outlet, and/or requests a refund, customer is responsible for restocking fees and shipping costs "to" and "from" customer's location (this includes deducting shipping costs from purchases that included shipping or had free shipping).
Please note that domestic claim numbers for USPS can take up to 6 months and for UPS/FedEx can take up to 15 days. Our damage policy does not apply for customers or their agents who re-ship our packages outside the United States.

  • Defective Equipment and General Warranty - Damages and defects are limited to replacement or repair within first five days after receipt/delivery of equipment at sole discretion of Espresso Outlet. After five (5) days, warranty coverage limited to manufacturer's defect becomes effective. Other causes of defects (limescale from water, electrical surges, improper use, 'Acts of God", etc) solely determined by Espresso Outlet are not covered under warranty.
  • Item(s) Purchased Without Labor Warranty - After first five days after receipt and where no labor warranty is specified in the order, customer is responsible for labor costs for on-site repair or for all shipping costs and insurance to ship unit back and forth for warranty repair. Repair Authorization Numbers are required for any returns for repair. Customer's should contact our customer service department via our please use our contact page for requests for local repair companies. Please note that we do not guarantee the work performed by third party companies.
  • Item(s) Purchased With Labor Warranty - After first five days after receipt and where a labor warranty is included in the order, customer is responsible for all shipping costs and insurance to ship unit back and forth for warranty repair. Repair Authorization Numbers are required for any returns for repair.
  • Parts Warranty - Unless otherwise stated differently in the line item of an order, parts generally have a one year parts warranty limited to manufacturer's defect. Please see the manufacturer's warranty for complete details.

 

Parts Terms

Applies to all line items or product pages that state "Parts Terms”.

  • Terms and conditions of sale for all line items that state "Parts Terms" in the line item(s) of the order are considered only part of our Parts Terms and Conditions of Sale and include the following:
    1. Parts are non-returnable and non-refundable unless damaged in transit, and damage(s) with pictures of box and part(s) must be reported to Espresso Outlet within the first five business days of delivery receipt for which an exchange will be made. Damages made by customer or customer's authorized/hired repair person from improper handling or improper installation are the responsibility of the customer, and
    2. Technical support in any form and/or instructions in any form are not included in the purchase price, and
    3. Warranty or guarantee is not provided by Espresso Outlet nor the manufacturers, and
    4. Customer agrees to waive all rights, where applicable by law, for all claims for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received.'
  • Although we make our best effort to describe parts, please keep in mind that customers should not assume a part will fit their machine and understand that some makes and models have different versions with different parts. If a customer is unsure of which part to order, please use our contact page with your make and model of machine for assistance. Although we can not guarantee that a part will fit because we do not have the machine in front of us, we will make our best effort to assist you via email.
  • DUE TO THE NATURE AND COMPLEXITY OF EQUIPMENT AND NOMENCLATURE USED TO DESCRIBE PARTS, THERE IS NO PERSON AVAILABLE AT ESPRESSO OUTLET CAPABLE AND KNOWLEDGEABLE ABOUT THE 50,000+ DIFFERENT PARTS FOR ALL ESPRESSO MACHINES AND GRINDERS. BASED ON THIS, ESPRESSO OUTLET PERSONNEL ARE NOT ABLE TO OFFER ANY PARTS ASSISTANCE VIA PHONE.
  • The purpose of the email request is to allow us time to research the part and to create a paper trail in case any mistakes, during clarification, are made. We have learned over the years that the email process works very well and it increases customer satisfaction due to less mistakes being made.
  • Please note that parts replacements are stored in bins and can arrive with cosmetic imperfections (ie scratches, nicks, etc).
  • Although we make our best effort to recommend the proper parts, clients agree to pay for return shipping charges for parts, including cases where errors are made in recommendations and ONLY whereby exceptions are made allowable by Espresso Outlet in writing and with a Return Authorization Number.

Trademarks and Copyrights

All content on this website is copyright by Espresso Outlet. No photos, text, product descriptions, videos, or any other content can be used without express written permission by an Espresso Outlet representative. "Espresso Outlet™", "Enter Email for Best Price™" and "Enter Email for Best Black Friday Price™" are trademarks and can only be used with prior written permission of Espresso Outlet. 

7042 Indian Wells Drive, Ypsilanti MI 48197 | Mon thru Fri EST 10am to 4:30pm. Closed holidays and weekends | 734-478-5952
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Content By Joe Kolb | Published By +Espresso Outlet