Order Cancellations or Returns
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Order Cancellations or Returns

Order Cancellations or Returns

We have the best return policy in the industry. If you don't love your purchase, you can return it. Unlike some return policies, in which companies will only except returns on unused products, We have a 45 day trial period money back return policy on all espresso machines and grinders designed for home use. The customer will receive a refund if the item is returned in like new condition, with all accessories that came with it, with all original, undamaged packaging, clean and packaged according to the specifications we provide. If the product is returned in this condition you will receive a full refund minus all shipping costs. We reserve the right to charge a restocking fee as outlined in our terms and conditions if the product is not returned as specified above. 

There are the following exceptions to the 45 day return period: La Cimbali Junior Casa, Vesuvius by Ambient, Vibiemme Double Domobar V4, Rocket R60, Rancilio Epoca, parts, accessories and all products listed under the commercial business section, here http://www.espressooutlet.net/commercial-machines/. For these exceptions all sales are final. See our terms and conditions for additional details. 

Complete this form if you would like to cancel an order or make a return. Terms and Conditions apply. Please review before purchasing and before requesting a cancellation or return. Also review our warranty page. 

Products with Commercial Terms, parts, accessories, and coffee are not returnable.

Please note: Before shipment most or all espresso machines and grinders are removed from packaging and tested. This is done to ensure that they arrived without damage from overseas shipment and to add to or modify packaging for shipment. Many machines are also bench tested. Grinders may have some residue from testing upon arrival. Signs of opened packaging or grinds does not mean the product was returned or used by another customer. 


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7042 Indian Wells Drive, Ypsilanti MI 48197 | Mon thru Fri EST 8:30am to 6pm. Closed holidays and weekends | 734-478-5952
Important: Always Use Soft Water!

Content By Joe Kolb | Published By +Espresso Outlet